CCN’s Critical Incident Response Service ensures that the human capital needs of employees and organizations exposed to a critical incident are assessed and addressed at each step of impact and recovery, using the most efficient and efficacious methods available. Applying best practices in crisis response and incident management, CCN’s Critical Incident Response Service aims to enhance employee perceptions of organizational responsiveness, minimize time and talent lost, optimize organizational recovery, and facilitate return to work and full productivity. CCN’s Critical Incident Response Service is based on the following evidence-based, research-backed principles:
- The vast majority of people exposed to traumatic events will exercise their innate resilience and will recover within 4-6 weeks of the event without the need for clinical intervention.
- The most pressing needs at the time of impact center on practical, instrumental assistance and the reassurance that comes from well-structured, comprehensive, and responsive actions from their organization.
- Immediate assistance for victims of disaster and other traumatic events should center first and foremost around non-clinical, humanitarian support that involves addressing basic needs (food, clothing and shelter) and supportive palliative care.
- The best predictor of an individual's potential to recover is pre-morbid functioning/disposition, not the intensity or duration of event, or type of clinical intervention provided within the first 4 weeks. The best facilitation for the climate of recovery comes from the perception of social support and responsiveness on the part of the workplace and employer.
- The most effective evidence-based post-trauma clinical intervention for individuals indicating, via assessment, the persistence of symptoms 4-6 weeks post incident, is CBT.
CCN’s Critical Incident Response Service facilitates natural expressions of resiliency while also ensuring that associated re-telling of the event or cathartic expressions are neither encouraged programmatically nor allowed indiscriminate expression. It is not based on a rigid intervention formula to be applied as prescribed regardless of organization, circumstance, or situation, rather it builds on the best evidence from continuing independent research, coupled with the best practices from systematically evaluated field application.
CCN’s Critical Incident Response Service:
- Is designed to enhance and support the resilience of the organization and its employees (rather than to identify and treat impairments).
- Is delivered in accordance with early clinical intervention practice standards suggesting that immediate response to trauma be limited to non-clinical humanitarian and palliative care.
- Occurs within the first days and weeks of an incident, distinct from interventions that become relevant only following later assessments and which require referral to appropriate settings and providers.
- Is controlled, monitored, and improved like other management services via statistical process control and Continuous Quality Improvement (CQI) mechanisms.
- Is delivered on-site and by telephone using licensed and insured mental health practitioners specifically credentialed and trained by CCN to perform as Critical Incident Specialists using management consultation and crisis response education protocols.
- Deploys Critical Incident Specialists to work with the client organization to define objectives and to create responses which can realize those objectives in an efficient, effective, and responsible manner.
- Provides users with real-time, on-line data through CCN’s CCNetWeb and 24/7 access to its centralized Response Center for coordinating immediate response to crisis events.
- Utilizes CCN’s specially trained and technology-enabled Response Coordinators to coordinate the delivery of humanitarian and palliative care to affected organizations.
- The central feature of CCN’s Critical Incident Response Service is found in the service of its Critical Incident Specialists, whose role is to address the needs of the party requesting assistance, help the impacted organization identify its objectives, mobilize the skills and resources needed to achieve individual and organizational recovery, and make referral for additional services as needed.
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