| 3.14.05 |
| A Letter from the President: CCN's 2005 Vision |
Dear CCN Customer,
Thank you for selecting CCN as your proven, trusted, partner for delivering critical incident response services. Together, we are making a difference in the lives of those impacted by trauma. As CCN’s President, I have been working closely with our clinical advisory team to review research, identify best practices, set service standards, outline new training programs and enhance communications and access to information.
You may have already noticed some of our new terminology. In an effort to recognize the value of longstanding critical incident training and service standards while at the same time acknowledging new research and advancement in the field, CCN now refers to its services as “Critical Incident Response Services”. Although our service protocols do not differ dramatically from what we have historically provided, we remain resolute in continuing to integrate research-backed best practices supported by the National Institute of Mental Health and other worldwide leaders in critical incident response research.
We consider it a privilege and a responsibility to serve. We understand that in addition to supporting your delivery of this highly valuable service you also look to us to provide you with up to date information on critical incident response trends and practice standards. You want to know that the service you’re providing not only meets the expectations of those you serve but is also consistent with the latest research in best practices. We understand that many people currently involved in delivering critical incident response services are not aware of evolving best practices and instead continue to look for the exact same services they have always received or referred to when requesting assistance. You can rely on us to meet the needs of those involved while at the same time ensuring that the services they receive are compliant with well-established, globally-recognized best practices.
Reinforcing this new critical incident response terminology, our case managers are now referred to as “Response Coordinators” and our secure, HIPAA-compliant area within which they work is referred to as our “Response Center”.
While the mental health practitioners serving in our network have historically been referred to as “providers” and “clinicians” we are reinforcing their specialized consulting/practitioner role by referring to them as “Specialists”. CCN’s specialists must meet all of CCN’s longstanding requirements including a masters or doctoral degree in a mental health field, licensure and or certification to practice independently, liability insurance and approved crisis response training.
In the weeks ahead we’ll be announcing our 2005 Specialist training schedule. Our training in 2005 will build on our specialists’ foundational critical incident response training. We’ll focus on reviewing current trends and research in critical incident response, define what we mean by a best practices approach, and specify how to apply this approach in the services we provide. Rather than focusing on a particular model, CCN’s training will provide specialists with an understanding of best-practices literature and specific instruction in how to provide services on behalf of a referring party such as an EAP or insurer and effectively interact with HR managers and other on-site supervisors. This training will be presented in an integrated on-line/on-site format and will be provided in every major metropolitan area within the next 12 months in our effort to personally reach and qualify every one of our specialists.
We’ll also be utilizing our new web site to post valuable resource for the latest information on research based best practices in critical incident response. We’ll bring clarity to the issues through research-backed white papers, and provide easy access to the articles and research defining critical incident response practice standards.
Thank you for entrusting us with the privilege of assisting you in the delivery of this vitally-important service. We’re committed to equipping you with all of the resources you need to provide the very best in critical incident response services.
For more information about best practices and the services we provide visit our new web site at www.crisiscare.com , e-mail me at bob.vandepol@crisiscare.com or call me at 888-736-0911 ext. 839 .
Sincerely,
Bob VandePol, MSW
President
Crisis Care Network |
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