Hello
Welcome to the first edition of our new e-newsletter, "Practice Points". We're committed to keeping you apprised of the latest information, publications, trends and events shaping best practices in Critical Incident Response services. In this edition of "Practice Points" we're featuring our article, "The Evolution of Psychological First Aid' as published this month in the Journal of Employee Assistance. This week we'll also be exhibiting and presenting on "Whatever It Takes: Critical Incident Response to Hurricane Katrina" at EASNA's 18th Annual Institute in Toronto; stop by and see us at booth 110.

CCN Presenting at 18th Annual EASNA Institute
CCN President, Bob VandePol is presenting "Whatever It Takes: Critical Incident Response to Hurricane Katrina" at the EASNA Institute in Toronto May 10-12, 2006. His presentation abstract reads:

As employers and EAPs designed carefully crafted mass disaster response plans, the primary point of reference centered upon the September 11, 2001 terrorist attacks in the US. Hurricane Katrina's swath of destruction presented many immense logistical challenges outside of the scope of those plans. This presentation will outline successful (and unsuccessful) strategies for crisis response partnerships with EAPs to address and overcome those challenges by adding length and breadth to a response capability that is "phase-sensitive and multi-component".

CCN will also be sponsoring and exhibiting at the Institute. For more information on this year's Institute go to" EASNA 2006 Institute
Journal of Employee Assistance Publishes CCN's Article on Psychological First Aid
CCN founder, Lyle Labardee and its president, Bob VandePol, partnered with Dr. Richard Gist as authors of "The Evolution of Psychological First Aid" in the recently published Journal of Employee Assistance edition, entitled "Managing Workplace Trauma". You can read the introduction and re-print the article at
CCNet News
CCN Expands Call Center Operations
In response to growing demand for its outbound critical incident response call services, TeleReach, CCN recently expanded its 24/7 in-house clinical call center. CCN's in-house call center specializes in outbound, disability management-based services for organizations and employees exposed to critical incidents. CCN's call center is staffed by clinically trained, critical incident response specialists.
Dr. Betty Gilmore Named Clinical Director
Dr. Gilmore's responsibilities as Director of Network Development were recently expanded to those of Clinical Director. In this position she is responsible for oversight of CCN's clinical quality. Stated Crisis Care Network CEO, Lyle Labardee, "We are excited about Dr. Gilmore's success integrating Evidence Based Best Practices (EBBP) into Crisis Care Network's specialists' training, and now look forward to her applying best practice standards, as our Clinical Director, throughout every aspect of our organization."
Bob VandePol Quoted in Dan Korem's Book, "Rage of the Random Actor"
Korem's newly released book, "Rage of the Random Actor" identifies how to identify and deter those most likely to commit catastrophic violent acts. Bob VandePol was quoted regarding the oft-violent connections between fear and rage and how emotional reactions to a tragedy can spawn additional violent tragedies. Korem and Associates
EAPA Pre-Conference Institute Training, October 5th
CCN is proud to serve EAPA as its provider of Critical Incident Response Training. This combined one day/online training, "Critical Incident Response in the Workplace-Best Practices" will be available as part of EAPA's Pre-Conference Institute in Nashville, on October 5th, 2006. Register now at EAPA 2006 Pre-Institute Training
CrisisCoach
Crisis Care Network's web application CrisisCoach provides EAP care managers, CCN Response Coordinators and onsite specialists with secure access to web-based resources for managing critical incident response services before, during and after incident response. Stop by and visit CCN at EASNA, booth 110, and take a look at how CrisisCoach brings a whole new systems approach to critical incident response.