Response Center
Staffed 24/7 by trained and qualified Response Coordinators, Crisis Care Network’s Response Center provides insurers and TPAs with a single point of access to personnel highly experienced in coordinating the delivery of Critical Incident Response Services. In addition to deploying Critical Incident Specialists, Crisis Care Network’s Response Coordinators leverage extensive industry-wide experience to assist insurers in coordinating the delivery of care and organizing response services.
CCNetWeb
Crisis Care Network supports customized response including service protocols, on-site distribution of company branded handouts and 800 call center access numbers through its proprietary on-line software CCNet Web. CCNetWeb also provides our customers with anywhere/anytime on-line access to case referral, service tracking and outcome reporting.
Critical Incident Briefing
Critical Incident Briefings provide employers with a proven, cost-effective strategy for reaching large groups of employees immediately following a critical incident. The Briefing equips the employer with a process for acknowledging an incident, communicating care and concern and providing information about what to expect and how to access additional support. Critical Incident Briefings are provided by CCN’s masters and doctoral level Critical Incident Specialists.
Critical Incident Recovery Meeting
Critical Incident Recovery Meetings provide employers with a proven, highly-effective process for bringing small groups of individuals exposed to a critical incident together for the purpose of acknowledging the incident, communicating care and concern, providing psychological first aid and distributing information to aid recovery and facilitate return to work and productivity. These services are usually provided within 72 hours of an incident. CCN’s Immediate Response service guarantees that a CCN Critical Incident Specialist will be on-site within 2 hours of the request for service anywhere in the US.
Critical Incident Follow-Up Assessment
Crisis Care Network supports the employer’s role in assessing the need for follow-up care and referring to its qualified affiliates by offering easy access to a widely-accepted, clinically-tested, brief, PTSD assessment.
Critical Incident TeleRecovery
Used primarily in response to robberies where no physical injury has occurred, TeleRecovery provides employers with a highly specialized, outbound call center service designed to manage risk by providing affected employees with immediate telephonic support and the opportunity to talk about the event. CCN’s masters and doctoral level Critical Incident Specialists help affected staff develop an expectation of recovery and then help coordinate appropriate return to work plans.
Disaster Response Readiness
Crisis Care Network provides its customers with 24/7 Disaster Response Readiness powered by its always-on Disaster Response Monitor, on-call network of over 5000 Critical Incident Specialists, mobile on-site command center, scalable telecommunications, on-line referral, tracking and reporting and proven 9/11 experience.
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Service Descriptions