Response Center
Staffed 24/7 by trained and qualified Response Coordinators, Crisis Care Network’s Response Center provides EAP care managers with a single point of access to personnel highly experienced in coordinating the delivery of Critical Incident Response Services. In addition to deploying Critical Incident Specialists, Crisis Care Network’s Response Coordinators leverage extensive industry-wide experience to assist EAP care managers in coordinating the delivery of care, communicating with on-site employer contacts and specialists, and tracking service delivery and outcomes.
CCNet Web
Crisis Care Network supports customized response including service protocols, on-site distribution of company branded handouts and 800 call center access numbers through its proprietary on-line software CCNet Web. CCNet Web also provides our EAP customers with anywhere/anytime on-line access to case referral, service tracking and outcome reporting. By electronically storing and automating service protocols and documents CCNet Web ensures that your client companies always receive the service in the way you intended.
Critical Incident Briefing
Critical Incident Briefings provide EAPs and their client companies with a proven, cost-effective strategy for reaching large groups of employees immediately following a critical incident. The Briefing equips the client company with a process for acknowledging an incident, communicating care and concern, and providing information about what to expect and how to access additional support through the EAP. Critical Incident Briefings are provided by CCN’s masters and doctoral level Critical Incident Specialists.
Critical Incident Recovery Meeting
Critical Incident Recovery Meetings provide EAPs and their client companies with a proven, highly-effective process for bringing small groups of individuals exposed to a critical incident together for the purpose of acknowledging the incident, communicating care and concern, providing psychological first aid, and distributing information to aid recovery and facilitate return to work and productivity. These services are usually provided within 72 hours of an incident. For EAPs needing to ensure their clients of immediate response capability, CCN’s Immediate Response service guarantees that a CCN Critical Incident Specialist will be on-site within 2 hours of the request for service anywhere in the US.
Critical Incident Follow-Up Assessment
Crisis Care Network supports the EAPs role in assessing the need for follow-up care and referring to its qualified affiliates by offering easy access to a widely-accepted, clinically-tested, brief, PTSD assessment.
Grief and Loss Recovery Meetings
EAPs are oftentimes called upon to provide support for employees of a client company who have encountered the loss of a co-worker or family member due to illness or off-site accident. Grief and Loss Recovery Meetings consist of on-site group and individual support sessions to help participants talk about their loss, learn about the grief process, and establish an expectancy of recovery. Grief and Loss Recovery Meetings are provided by CCN’s masters and doctoral level Critical Incident Specialists qualified in the delivery of grief and loss services.
Downsizing Support
Due to the highly sensitive nature of corporate downsizings, EAPs are often called upon by their client companies to provide -with little advance notice - geographically widespread downsizing support. Whether the request is for assisting human resource personnel faced with announcing layoffs or providing group and individual support to terminated employees, CCN brings extensive experience delivering this highly sensitive support service. Delivered by CCN’s masters and doctoral level Critical Incident Specialists, CCN’s Downsizing Support helps employees manage stress while bringing into focus next steps and new horizons.
Critical Incident TeleRecovery
Used primarily in response to robberies where no physical injury has occurred, TeleRecovery provides EAPs with a highly specialized, outbound call center service designed to help their client companies manage risk by providing affected employees with immediate telephonic support and the opportunity to talk about the event. CCN’s masters and doctoral level Critical Incident Specialists help affected staff develop an expectation of recovery and then help coordinate appropriate return to work plans.
Disaster Response Readiness
Crisis Care Network provides its customers and their clients with 24/7 Disaster Response Readiness powered by its always-on Disaster Response Monitor, on-call network of over 5000 Critical Incident Specialists, mobile on-site command center, scalable telecommunications, on-line referral, tracking and reporting and proven 9/11 experience. |
Service Descriptions